90  Day Behavioral Coaching Plan for Businesses

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Phase 1: Define Target Behaviors (Week 1)

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Objective:

Identify 2–3 high-impact behaviors per leader or team aligned with strategic objectives.

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Method:

• Observation of current practices using structured rubrics.

• Alignment with leadership and team goals.

• Initial review of business KPIs (e.g., retention, NPS, stakeholder satisfaction).

 

Metrics:

• 2–3 clearly defined, SMART behaviors per leader/team.

• Baseline business KPI values for comparison.

 

Deliverable: Behavioral improvement plan tied to measurable business outcomes.

 

Phase 2: Stakeholder Mapping & Feedback Collection (Week 2-3)

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Objective: Validate target behaviors and gather actionable insights from stakeholders.

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Method: Identify key stakeholders (peers, managers, direct reports).

• Strengths & gaps

• Feedforward (future-oriented suggestions)

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Metrics: Avg. feedback scores, qualitative insights.

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Deliverable: Stakeholder feedback report to guide coaching priorities.

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Phase 3: Individual Behavior Goal Setting (Week 3–4)

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Objective: Establish personal behavioral commitments with measurable objectives.

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Method: 

• 1:1 coaching sessions (90 minutes) to clarify behaviors, set priorities, and secure commitment.

• Translate feedback into SMART goals with measurable outcomes.

 

Metrics:

• Documented individual behavioral commitments.

• Alignment with business KPIs and organizational objectives.

 

Deliverable: Personalized behavioral action plan with milestones.

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Step 4: Behavior Practice & Coaching (Week 5–10)

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Method: 

• Weekly or bi-weekly coaching sessions.

• Micro-feedback loops: mini-surveys, stakeholder check-ins, digital dashboards.

• Mid-phase reflection session to adjust goals and action plans.

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Individual Metrics:

• Session attendance and engagement.

• Self-reported frequency of target behaviors.

• Stakeholder-validated behavioral adoption scores.

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Deliverable: 

• Evidence of behavioral change in real workplace interactions.

• Adjusted action plan based on interim feedback.

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Step 5: Measure Business Impact & Process Embedding (Week 12-13)

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Goal: Quantify the impact of behavioral change on business outcomes and embed a repeatable coaching process.

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Method:

• Track KPIs over the coaching period: retention, NPS, engagement, productivity.

• Conduct follow-up stakeholder surveys and 360° evaluations.

• Develop a scalable coaching playbook for ongoing use.

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Metrics:

• % improvement in business KPIs compared to baseline.

• Sustained behavioral adoption verified by stakeholders.

• Adoption of coaching process across teams.

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Deliverable:

• Business impact report linking behavior to measurable outcomes.

• Coaching playbook with templates, processes, and measurement tools.

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Supportive environment 

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Together with the client, we create a supportive environment in the form of short online seminars / workshops or coaching 1:1 sessions. ​

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